Virtual Global Services Inc.

At the heart of our business are
innovative inbound and outbound
customers that our relationship
solutions tailored to the
needs of our valued customers...

Our Agent Team leaders
constantly monitors the agents'
performance provided on the floor
support while agents are answering
real time customer inquiries.

VGSi establishes exceptional
quality levels and tracks agents'
performance based on the
following criteria:

- Courtesy
- Communication
- Product or Service Knowledge
- Overall professional conduct and
performance

VGSi can handle transactions as simple as a friendly reply to a balance inquiry
or as complex as troubleshooting an IT Network. With our experienced and seasoned
staff, we can consistently focus on your Customer's Satisfaction and Retention.

We know what it takes to make your customers 100% satisfy which shows in our
excellent customer satisfaction ratings.

VGSi provides Customer Service Management across various media

   Inbound/Outbound VoIP Calls                            Email
   Conference VoIP Calls                                      Chat
   Secured VPN                                                    SMS Instant Messages

We can be reached at anytime, anywhere through our 24 x 7 operations. VGSi
understands the value of your business and we are committed to serve you.

VGSi also hosts outbound programs that can gather crucial
data for our clients. These range from validating the contact information of
potential clients to conducting marketing surveys in advance for promotional
campaigns.

We also offer outbound services such as telemarketing, telephone
collection, sales verification and other derived services.