Call Center Outbound Services
OUTBOUND CALLS

VGSi has established expertise in fund raising for a number of business and organizations. In
addition to soliciting support for your organization, VGSi can handle all pledge mailings,
certifications, and reporting vehicles. We generate hot sales leads for you. VGSi can handle all
your outbound telemarketing needs from lead generation to product sales.

CUSTOMER CARE & RENTENTION PROGRAM

VGSi provides outbound programs designed to enhance customer Telemarketing service,
member relations, follow-up, and retention programs. Our CSR's will handle questions or
requests from calls, e-mails, written correspondence, faxes, etc. with scripted responses or
information provided by you.

VGSi is specially situated to provide you with the most cost-effective and productive outbound
call center telemarketing services.
Dedicated agents trained for your specific
campaign
 Programmable time-of-day dialing window
Optimized time-zone adjustments
 Automated recalls based on time, day
and/or date
Automated exclusions of restricted or
corrupt contact records
 Preview information prior to contact
Professional Outbound Campaigns
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Inbound Calls
- Technical Support
- Customer Service
- IT Support
- Information Service
- Reservations
- Appointment Scheduling
- Emergency Response

Outbound Calls
- Telemarketing
- Answering Services
- Product Promotion
- Generating Leads
- Up Sell / Cross
Sell Campaigns
- Satisfaction Surveys

Web Based Services
- Website Development
- E-Commerce Website
- Back-end Programming
- Web Hosting
- Customer Relationship Management

Medical Services
- Collection Services
- Document Scanning/Conversion
- Medical Billing
- Medical Transcription

Back-Office Management
- Data Entry
- Virtual Office
- HR & Administration

IT Infrastructure
- IP PBX & VOIP Phones
- WAN/LAN, Wireless
- Firewall & Security
- Database Development
- 24x7 Monitoring & Remote
Support