Please specify the position you are applying for in the subject line and E-mail to hr@vgsi.us
On-Going Hiring for Employment Opportunities at VGSMi
Title: IT Help Desk
Description: The IT Help Desk Customer Service Representative (CSR) Tier 1 Non-Medical will provide key Help Desk / Customer Support services. The CSR will support various applications, hardware, Internet connections, password resets etc.
Responsibilities:
Process incoming calls / E-mails received; convert the information into an
incident ticket
Utilize the Help Desk incident tracking tool to log/report incidents; utilize client
systems/networks to provide remote service
Analyze and resolve routine, non-technical customer problems as first contact
within set criteria
Provide timely escalation of problems that cannot be resolved to qualified
engineers or vendor support
Complete Help Desk Training requirements (HIPAA, Help Desk orientation; HMS
application training; etc.)
Required Skill:
Must have excellent English communication skills (to answer incoming calls
from customers and create incident record or update existing record following strict written procedures).
Requires in-depth experience and broad working knowledge/skills in
Must be able to work variable shifts (including nights and weekends, if required).
Intermediate knowledge of PC and software applications including Microsoft
Excel, Word and Outlook
Excellent oral and written communication skills
- Ability to verbally communicate clearly and succinctly - Ability to compose a grammatically correct, concise, and accurate paragraph - Ability to communicate technical issues clearly based on user level
Aptitude to listen to callers description of problem; interpret, summarize and
document
Strong interpersonal skills, ability to establish and maintain effective working
relationships
Ability to handle stressful situations and bond professionally with frustrated
customers
Ability to control call direction and duration to successfully resolve issues with all
customers, including irate customers
Required Background
College Degree or equivalent
Basic knowledge in IT Help Desk (IP Address, DNS, Domain, Email, Internet,
Compensation Base salary is competitive and commensurate with experience. Generous commissions and performance Bonuses offer unlimited earning potential.
Title: VoIP Technical Sales Agent
Description: We are seeking a highly motivated success driven outbound Tele-Sales Professional. This job is an (VoIP) Voice over Internet Protocol Telemarketing position that demands continuous calling to prospective clients.
Duties and Responsibilities but not limited to:
Make cold calls and email blast
Seek out company decision makers
Develop and understanding of prospect’s existing PBX infrastructures and needs
Position VoIP services and products in relation to prospect’s needs
Follow up with prospects via phone, e-mail, fax or other medium
Understanding of VoIP, IP Address, Functionality and Features
Ability to compare other competitive VoIP products
To set-up appointments
Job Requirements
Strong cold calling, lead generation, appointment setting experience a must
Excellent verbal and communication skills
Confidence to overcome objection and convert interest into qualified leads
Maintain quotas and high activity standards, cold calls, lead generation, number
of appointments set per week
Must be a self-motivated, success-driven team player with the ability to multi task
and work within a fast paced environment
Required Background
College Degree or equivalent
Basic knowledge in VoIP technology & industries, IP Address, DNS, Hosting,
Internet Provider, SIP provider, close deals and setup appointments
English: Intermediate knowledge
Compensation Base salary is competitive and commensurate with experience. Generous commissions and performance Bonuses offer unlimited earning potential.
Title: Outbound Sales/Telemarketing Calls
Description: Sales professionals needed to Telemarketing web products that offer:
Parish Website development
Registration of unique URL address
Three unique e-mail addresses
ParishWorld’s Editorial Admin Tool
On-site training & on-line support
System maintenance & minor upgrades
Thousands of articles pre-loaded
Lectionary-based Catechesis and articles syndicated daily
Agents will be responsible for sending blast emails and making follow up outbound telephone calls to the clients, so these are warm calls. You will have sales quotas to fill and will be eligible for monthly bonuses.
Requirements:
Must have previous call center or sales experience, ideally website Tile marketing
experience but retail or other sales background is acceptable.
Must be passionate about sales and motivated to succeed. The company also
offers a lot of growth potential if you want to further your sales career.
Must be computer literate, speak with a professional demeanor and possess the
skills to navigate through a sale cycle, and close the sale on the telephone.
Provide customer training and editorial administration services
College graduate, excellent communication and customer service skills a must.
Computer literacy needed as you will be entering information into their database
Required Background
College Degree or equivalent
Basic knowledge in Website Sales, Catholic backgrounds, close deals and setup
appointments
English: Intermediate knowledge
Compensation Base salary is competitive and commensurate with experience. Generous commissions and performance Bonuses offer unlimited earning potential.
Title: VoIP Engineer Support
Description: VoIP Engineer Support will be responsible for deploying VoIP products. You will be responsible for interaction with the Customer and Business Management Teams.
Main activities will include
Assisting in pre-sale for technical VoIP questions
Perform RFP for cabling, wire management, labeling, racks, etc for estimated costs
Installation of IP Hard phones, replacement of phone, servers, PBX, etc
Basic Configuration of Commex IP Voice Series
Testing links, proving loops etc
Physical configuration of IP phone and software as required
Issues with access, coordinate with vendors for link issues,
Backup of device configuration, voice messages & managing device logs
Escalations to USA VoIP Engineers
Competence We are seeking candidates with years experience in IT or Telecom market with VoIP, asterisk, installation and Pre-sale is highly recommended.
Knowledge in the following areas is also required:
Has experience in Deployment of Analog/Digital PBX*s, VoIP environments
In-depth knowledge of Move, Add, Change, Delete service requests
Working knowledge of ISDN, PRI, E1, T1, CO trunks, fiber technology, etc
Working knowledge of IP enabled telephony applications
Relationship management experience with Telecom hardware and service
The candidate will need to have the following qualities
Excellent communication & presentation skills
Customer & business orientated
Self motivated, confident & innovative
Problem solving and consultative in approach
Team and relationship building skills
Passionate about knowledge sharing
Results orientated
Team and relationship building skills
Compensation Base salary is competitive and commensurate with experience. Generous commissions and performance Bonuses offer unlimited earning potential.
