More and more companies today are realizing that with growing competition, continuous
technological innovations and constantly developing products and services, it is essential to
make sure that your operations are productive and cost effective.
In today’s fast paced business environment the executives of companies are increasingly busy
trying to keep the business operations in balance and productive, costs low as well as
customers and investors content. Unfortunately many companies are also maintaining most of
their support processes which take resources and time away from critical business operations.
VGSi provides a better way to manage important, non-core business processes including
finance and accounting, human resources and information technology. Back office outsourcing
not only manages outsourced processes, but also re-engineers and refines them improving the
processes by working closely with clients to create customized solutions that fit their unique
business requirements.
As a result, clients receive significant cost savings as well as quality improvements and time
savings - all with the flexibility demanded by the fast paced competition in markets today.
Some of the business processes which could be given for back office outsourcing
are:
• Data Entry Services
• Virtual Office (Receptionist, Secretary, Customer Service)
• Human Resources Outsourcing (HRO) Services
• Information Technology (IT) Outsourcing Services
VGSi Back office outsourcing offers world-class services specialized in back office and business
process outsourcing solutions guaranteed to cut costs and improve quality. It can save up to 50-
60% compared with domestic costs, dramatically shortened delivery times and strictly
maintained quality standards.
In back office outsourcing services every agent / associate works towards providing
customized professional experiences to a client's customers in order to ensure first class
customer service and problem solving.
Inbound Calls
- Technical Support
- Customer Service
- IT Support
- Information Service
- Reservations
- Appointment Scheduling
- Emergency Response
Outbound Calls
- Telemarketing
- Answering Services
- Product Promotion
- Generating Leads
- Up Sell / Cross
Sell Campaigns
- Satisfaction Surveys
Web Based Services
- Website Development
- E-Commerce Website
- Back-end Programming
- Web Hosting
- Customer Relationship Management
Medical Services
- Collection Services
- Document Scanning/Conversion
- Medical Billing
- Medical Transcription
Back-Office Management
- Data Entry
- Virtual Office
- HR & Administration
IT Infrastructure
- IP PBX & VOIP Phones
- WAN/LAN, Wireless
- Firewall & Security
- Database Development
- 24x7 Monitoring & Remote
Support
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